This policy explains how Downriver Yard Guard collects, uses, stores, and shares information when you request or receive service, contact us, submit a review, or use this website.
Information we collect
We may collect your name, service address, city, ZIP code, phone number, email, preferred contact method, dog and yard details, service selections, access instructions, safety information, communications, quotes, invoices, payment status, service history, and photographs used for estimates, gate confirmation, completion, quality control, or disputes. Payment-card numbers are not collected through this website and may be handled by a separate payment provider.
How we use information
We use information to prepare quotes; schedule, perform, document, and improve service; communicate about arrivals, completions, weather, access, billing, and account status; process and verify reviews; prevent fraud or misuse; maintain business records; and comply with legal obligations.
Texts and emails
When you provide contact information and request service, we may send service-related calls, texts, or emails. Marketing messages require separate permission. Message and data rates may apply. Reply STOP to opt out of marketing texts. Opting out of marketing does not prevent essential communications about an active request or service.
Photographs
We may photograph gates and service areas for estimates, access and completion confirmation, quality control, security, and dispute documentation. We avoid people, children, house numbers, and unrelated private details when practical. We will not use customer-property photographs in advertising without separate permission.
Reviews
If you submit a review and grant display permission, we may publish your first name, city, rating, and review. Reviews may be checked for authenticity, safety, privacy, and relevance before publication. Contact us to request removal of a published review.
Sharing
We do not sell personal information. We may share only what is reasonably necessary with providers that support website hosting, communications, scheduling, payment processing, recordkeeping, or professional services; with authorities when legally required; or in connection with a business transfer. Providers may use information only for the services they perform for us or as otherwise permitted by law.
Retention and security
We retain information as long as reasonably needed for service, business records, disputes, fraud prevention, taxes, insurance, and legal obligations. We use reasonable administrative and technical safeguards, but no website, transmission, or storage system can be guaranteed completely secure. Do not send payment-card numbers, alarm codes, passwords, or unrelated sensitive information through website forms or ordinary text messages.
Your choices
You may ask to review, correct, or delete information we maintain, subject to legal and legitimate business-record requirements. You may withdraw marketing consent at any time. Requests can be sent using the contact information below.
Children and external links
This website is intended for adults seeking household services and is not directed to children. Links to other services are governed by those services’ privacy practices.
Updates and contact
We may update this policy as our practices or legal requirements change. Material changes will be posted here with a new effective date. Questions or privacy requests: text (231) 429-8845 or email downriveryardguard@gmail.com.